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Performance Questionnaires
External feedback monitoring plays an essential role within our Quality Management procedures. Each Contractor is monitored at regular intervals throughout the entire duration of each assignment. Evaluations are conducted every six months to ensure that each is happy with the Service Levels they receive from Eaglecliff as well as the Client working environment, including the Rate of Pay. All suggestions for improvement are acted upon immediately.
In the last twelve months, over 58% of contractors have indicated that Eaglecliff’s Overall Service provided has been Excellent, with an additional 40% of contractors rating this as Good. A consistent 0% of contractors have rated any aspect of our services as Poor.
Summary of Results
| |
Exc |
Good |
Satis |
Poor |
| Capability of Eaglecliff Consultant |
52% |
44% |
4% |
0% |
| Registration and Recruitment Process |
52% |
42% |
6% |
0% |
| Contractor Inception Process |
56% |
38% |
6% |
0% |
| Contractor Documentation |
64% |
34% |
2% |
0% |
| Payment Procedures and Timescales |
58% |
40% |
2% |
0% |
| Accounts Procedures |
64% |
34% |
2% |
0% |
| Overall Service Provided |
58% |
40% |
2% |
0% |
Contractors also receive outstanding commitment from our Accounts team, who have achieved above 98% accuracy in Service levels with regard to payment of contractor invoices.
Copyright 2011 Eaglecliff Limited | 30 Pembroke Road, Sevenoaks, Kent TN13 1XR
Tel: 01732 464644; Email: mail@eaglecliff.co.uk.
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